The time is right we guess for another "hotel review" post. You can have a look at our rules for these postings in the previous post.
When we arrived at the hotel, it was so dark. The taxi driver actually missed it and had to back up. Granted that we arrived past midnight, I would have still expected some lights on at least in the reception area, since it is a hotel, and the receptionist was told to expect us at a late hour.
Our room was on the 4th floor. It gave me the creeps that there was an armoire that was situated in the corridor that blocked half of the door to our room. Our room was supposedly the last available in the place, so there was no point in asking to be moved. When we entered the room, it was weird that there was a feather (from a feather duster, I guessed) stuck in the curtain. I thought that was careless of the cleaning crew to have left that behind. There was a mosquito or some other insect flying around. The towels also did not seem clean.
Were it not for the late hour and the fact that other hotels I had called earlier were fully booked, I would have seriously considered getting out of there.
The next day, we had to catch an early train. We asked the receptionist to call for a taxi. After 2 calls and waiting for about 10-15 minutes, he told us there was no taxi available. It was only after I pressed him for alternatives that he told us that a taxi stand was within a 5-minute walk around the corner.
I would not come back to this hotel.
The hotels' response
We could not find any response by the hotel management to this review.
Our opinion and suggestions
I would have still expected some lights
When guests explicitly let you know that they will be late, you should be very careful. These people probably will have had a hell of trip and coming to a city they maybe don't really know. Can you imagine if this receptionist would have done a bit of trouble by leaving a light on or maybe even hanging a sign on the door with something like "Mr & Mrs Smith, please ring the bell, we will come immediately". This small note might have done it for these people. They would have felt welcome.
I thought that was careless of the cleaning... The towels also did not seem clean.
It is clear that the housekeeping team has not really a high standard in checking a room after it has been cleaned. Even if you run a small hotel, you should have a checklist to make sure the most basic things have been done.
Tip: always have someone else check the room after it has been cleaned. It's funny but someone else is more likely to pick up things than the person that has cleaned it. In the rush of things you might overlook it.
he told us there was no taxi available
Guests who are in a hospitality situation will get even more upset when they notice that staff doesn't care. We speak from experience in observing over 100 cases where receptionists were instructed to give an impression of not caring.
In this case the staff member should not only show a pro active attitude but also offering multiple options to assist people in this situation. He could have:
- called another taxi service. Hard to believe there is no other taxi available in Paris.
- have a plan at hand and show these people where to find a taxi stand
- tell them about other transportation possibilities: metro, bus, etc...
the hotels' response
Not responding to these kind of reviews is unacceptable. You should always reply!! We can't stress this enough. There is always two sides to a story and if you're on the wrong side, you can at least apologize and/or compensate.