Welcome, I'm Vincent.

I'm passionate about hospitality and lifestyle.
​I share stories about

☑️ Amazing customer experience
☑️ Getting more out of life with etiquette
☑️ Earning money with the job you love
☑️ How hospitality can help any company grow
Vincent is an expert in customer experience programs and international keynote speaker. Advising small businesses as well as Fortune 500 organisations. He is an author and his mindset comes from his extensive experience as the founder of School for Butlers and Hospitality and the inventor of Guestology 2.0.

Do you want to offer better customer experiences
to your customers?

ETIQUETTE & HOSPITALITY
From motivating tools for your employees to daily life hacks.
CUSTOMER EXPERIENCE
How to create a customer journey for your clients ​that will blow them away.
COURSES
The ultimate starter kit for hospitality jobs
​(some of them will surprise you)

From doubt and bad reviews to
​a hospitality plan in 4 weeks

​❌ without any experience in hospitality
❌ even when you have no idea what hospitality can do for your organisation
❌ without any official diploma's (that is how I build my business)
​❌ even when you have no idea where to begin
​​❌ when you think customers are never coming back because of a horrible experience with your product or service
... and I have done it hundreds of times with students from all over the world.

Is it even possible
to improve my customer experience with your strategies?

I know how you feel. There was a time where I was lost as well. I didn't graduate from a fancy college and had the desire succeed in life. Only, I was like: "how?" So I started learning everything about personal development and my field of expertise: hospitality. You will notice it is very broad and it gives you so many opportunities.

Because here is the thing:

The fact is...
EVERYTHING in life is hospitality!

Just look around you the last few days.
How many times have you been in contact with people to buy something or get something done from them?

When you go to a restaurant, when you negotiate for a job, when you welcome friends at home or when you go on a holiday, everything is hospitality (and a bit of etiquette).

You can do the same: become an expert in dealing with people to improve every area of your company.

REMEMBER: when people are treated well, results follow.
​
All you have to do is brush up on a few techniques and give people a reason to give you opportunities in return.

There are 2 ways to do that: take a fast track solution or get a never-stop-learning attitude but most importantly have the discipline to apply it.

I started learning and have never looked back. It has brought me personal, professional and financial success and now I bundled it here for you to learn in a fraction of the time it took me.

As featured in:

Latest posts

"It started with reading your book... the experience that followed was amazing!"

- corporate client
These organisations were helped by Vincent in improving their customer experience utilising his unique techniques:
L’Oreal Paris – Netjets USA – Banque de Luxembourg – Mercedes – ISS – G4S – BMW – Jaguar – Delta Lloyd – Coca Cola – Wyndham Hotels – Tryall Club Jamaica – Chivas Regal – Ogilvy – Porsche – KBC – Volkswagen – Afas Software – Belfius private banking – Debrett’s UK – Armonea – Brussels Airlines and many more...

How did he get to this? Vincent:

- is a fourth generation hospitality professional (his great grandfather started in 1884)
- took over the business of his parents (restaurant and hotel) and turned it into a hospitality group with 5 outlets
- kept learning and became a wedding planner in the US and at the same time started an event company
- sold the business to an ever bigger player and became a butler in the UK
- started School for Butlers and Hospitality in 2013, a world renowned school to train top notch butlers
- is also a customer experience expert and delivers keynotes all over the world
- developed Guestology 2.0 and companies hire him to implement CX in the most challenging times
​- is convinced, the time has come for him to help as many people as possible with this blog

Here is what some of our students have to say...

”Best training in years. Interesting for my client meetings and in my daily contact with colleagues, family and friends. This is what we need today to make a difference."

Private banker - Belfius bank